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Critical Requirements:
Rochdale Borough Council existing telephony contract is due to end in 2025. They are looking for a supplier to meet business critical requirements:
Contact centre (CCaaS) analytics and reporting
Complete omnichannel contact centre, phone system and UC platform
Digital customer journeys and speech analytics
Customer self-service and IVR
Workforce optimisation (WFO), Workforce management (WFM) and Quality evaluations
Outbound dialler capabilities
Omnichannel desktop
System integrations including CRM integration
PCI compliance
Complete set of telecommunication, integration and support services
3-Year contract
| Supplier | Identifier | Award Value | Lots Won | Cross-References |
|---|---|---|---|---|
| Kerv Experience Limited | 03925996 | - | 1 lot Lot 1 | - |
This procurement was divided into 1 lots, each awarded separately. 1 bids were received in total.
| Lot | Value | Bids Received | Awarded To | Status |
|---|---|---|---|---|
| Lot 1 | £304,020 initial term | 1 single bid — no competition | active |
Weightings from the notice.
Government spending data: This supplier has received £3,011,752 in 15 payments (over £25k) from HMCTS, Department for Transport, Ministry of Justice (2025-04-04 to 2026-01-22). View full payment history →