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Leicester City Council (LCC) needs to replace its payment and income management software as the current contract expires in 2027. The system takes customer balances from various host systems and facilitates payments through a variety of channels. Transactional data is fed back to the host systems in addition to the main accounting system, currently Unit4 Business World. The current IMS software is cloud-hosted, and it is an LCC ICT policy to remain with a cloud-hosted solution. On-premises solutions will not be considered at this time. The Council wishes to appoint a single provider to enter into contract to supply, install and maintain the system for an initial term of two (2) years, with the option to extend the maintenance contract for a further two (2), plus two (2), plus two (2) + two (2) year(s) under the same terms and conditions. Extensions will be subject to satisfactory performance by the successful provider.
As demonstrated during the Pre-Market Engagement exercise, there are suppliers capable of delivering all required services without the need for lotting. It is therefore anticipated that this approach will enable more streamlined integration and simplified contract management.
No supplier information available.
This procurement was divided into 1 lots, each awarded separately.
| Lot | Value | Status |
|---|---|---|
| Lot 1 Feb 2027 – Jan 2029 | £5,600,000 | cancelled |
Weightings from the notice.
Changes the buyer published to this notice after it first appeared.
The Council has received a number of clarification questions regarding the published tender documents for the Provision of an Income Management Solution and Associated Services. To allow sufficient time to provide comprehensive responses, the Council is extending:
The deadline for the Council to issue responses to clarification questions and the tender submission deadline.
The updated indicative procurement timetable and the revised documentation can be accessed by following this link: