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One or more suppliers on this contract have also made political donations. See supplier details below.
NHS Shared Business Services act in an Agency capacity for and on behalf of its customers (Approved Organisations) - existing and new. These comprise of NHS and Social Care organisations (whether acting individually, or on behalf of, or together as members of any consortia) along with any other public or private sector bodies which NHS SBS authorises to use the resulting Framework.
NHS Shared Business Services Limited (NHS SBS) has put in place a Framework Agreement for the provision of Procurement of Patient Communication, Engagement & Hybrid Mail Solutions and related Goods and Services for Healthcare to be used by NHS SBS Approved Organisations.
Our Approved Organisation list can be found on:
https://www.sbs.nhs.uk/services/framework-agreements-categories/
The framework includes:
Lot 1 - Online (Digital) Communication
Internet based online digital communication services and platforms such as smartphone applications, online Patient Engagement Portals (PEP), digital letters, digital delivery of correspondence and predictive analytics.
Lot 2 - Messaging
The provision of automated one way and two way messaging solutions including mobile messaging (SMS) and digital messaging platforms.
Lot 3 - Voice
The provision of an Agent Calls service based from Call Centres, providing the ability to make outbound contact and respond to an incoming contact or route the contact to a predefined destination. The scope also includes provision of automated one way and two way interactive voice recognition (IVR) services which can cater for different nationalities. The solutions can also cater for hard of hearing patients or are unable to communicate with IVR in the usual manor.
Lot 4 - Hybrid Mail
The provision of on and off-site bulk and traditional hybrid mail. Hybrid Mail Solutions provide alternative options to the physical print of mail items, including but not limited to SMS, email, or secure internet communications.
Lot 5 - Patient/Citizen Experience
Solutions are typically automated internet based online digital feedback services such as web based solutions and smartphone applications. This lot can include Friends & Family Test Service (FFT), surveys or any other services associated with surveys & feedback
Lot 6 - Workforce Communications
The provision of an automated one way and two way mobile audio messaging, paging and alerting service. This service is intended to replace outdated workforce communication methods such as fax machines and analogue pagers.
Lot 7 - Combined Solutions
Combined end-to-end communications that can include elements from any of the previous Lots.
Framework contract: £250,000,000 total value shared among 35 suppliers. Estimated equal shares shown below.
| Supplier | Identifier | Est. Share | Lots Won | Cross-References |
|---|---|---|---|---|
| AIRE LOGIC LIMITED | 06233174 | ~£7,142,857 | 4 lots Digital (Online) Communication · Messaging · Patient/Citizen Experience · Combined Solutions | - |
| Allied Publicity Services (Manchester) Limited | 00681528 | ~£7,142,857 | 1 lot Hybrid Mail | - |
| Attend Anywhere PTY Ltd | Procurement ID: PGTT-3571-VLRM | ~£7,142,857 | 1 lot Digital (Online) Communication | - |
| CFH DOCMAIL LTD | 01716891 | ~£7,142,857 | 1 lot Hybrid Mail | DONOR£22K across 2 donations To: Liberal Democrats |
| CINOS LIMITED | 06414023 | ~£7,142,857 | 6 lots Digital (Online) Communication · Messaging · Voice · Patient/Citizen Experience · Workforce Communications · Combined Solutions | - |
| CIVICA UK LIMITED | 01628868 | ~£7,142,857 | 3 lots Hybrid Mail · Patient/Citizen Experience · Combined Solutions | - |
| CONTINUOUS DATAPRINT (U.K.) LIMITED | 02696956 | ~£7,142,857 | 7 lots Digital (Online) Communication · Messaging · Voice · Hybrid Mail · Patient/Citizen Experience · Workforce Communications · Combined Solutions | - |
| EBO.AI (UK) LTD | 11544587 | ~£7,142,857 | 6 lots Digital (Online) Communication · Messaging · Voice · Patient/Citizen Experience · Workforce Communications · Combined Solutions | - |
| HARLOW PRINTING LIMITED T/A HARLOW SOLUTIONS | 00435445 | ~£7,142,857 | 4 lots Messaging · Hybrid Mail · Patient/Citizen Experience · Combined Solutions | - |
| ICNH LTD | 08149394 | ~£7,142,857 | 4 lots Digital (Online) Communication · Messaging · Hybrid Mail · Combined Solutions | - |
| IMAIL COMMS LIMITED | 13535125 | ~£7,142,857 | 5 lots Digital (Online) Communication · Messaging · Voice · Hybrid Mail · Combined Solutions | - |
| IMIMOBILE EUROPE LIMITED | 04833052 | ~£7,142,857 | 5 lots Digital (Online) Communication · Messaging · Voice · Hybrid Mail · Combined Solutions | - |
| IQVIA LTD. | 03022416 | ~£7,142,857 | 1 lot Patient/Citizen Experience | - |
| IWGC LIMITED | 06632290 | ~£7,142,857 | 1 lot Patient/Citizen Experience | - |
| SERVICE LEVEL MANAGEMENT LIMITED | 02909019 | ~£7,142,857 | 3 lots Messaging · Hybrid Mail · Combined Solutions | - |
| MBA GROUP LIMITED | 02343859 | ~£7,142,857 | 5 lots Digital (Online) Communication · Messaging · Voice · Hybrid Mail · Combined Solutions | - |
| MED AUTOMATION LTD | 14847297 | ~£7,142,857 | 5 lots Digital (Online) Communication · Messaging · Voice · Patient/Citizen Experience · Combined Solutions | - |
| Micom Technologies Ltd | 13535125 | ~£7,142,857 | 5 lots Digital (Online) Communication · Messaging · Voice · Hybrid Mail · Combined Solutions | - |
| NETCALL TECHNOLOGY LIMITED | 02831215 | ~£7,142,857 | 4 lots Digital (Online) Communication · Messaging · Voice · Combined Solutions | - |
| OPUS TRUST MARKETING LIMITED | 03829462 | ~£7,142,857 | 1 lot Hybrid Mail | - |
| OPUS TRUST MARKETING LIMITED trading as Adare SEC | Procurement ID: PRDQ-8728-BYPN | ~£7,142,857 | 1 lot Hybrid Mail | - |
| PARAGON CUSTOMER COMMUNICATIONS (LONDON) LIMITED | 02788181 | ~£7,142,857 | 3 lots Messaging · Hybrid Mail · Combined Solutions | - |
| PENPOLE CONSULTING LTD | 11397316 | ~£7,142,857 | 1 lot Hybrid Mail | - |
| PICKER INSTITUTE EUROPE | Charity Commission: 1081688 Companies House: 03908160 | ~£7,142,857 | 3 lots Hybrid Mail · Patient/Citizen Experience · Combined Solutions | - |
| PSL PRINT MANAGEMENT LTD | 02084294 | ~£7,142,857 | 4 lots Digital (Online) Communication · Messaging · Hybrid Mail · Combined Solutions | - |
| ResQ Limited | 07711754 | ~£7,142,857 | 1 lot Voice | - |
| RICOH UK LIMITED | 01271033 | ~£7,142,857 | 1 lot Hybrid Mail | - |
| RIVIAM DIGITAL CARE LIMITED | 04543806 | ~£7,142,857 | 1 lot Digital (Online) Communication | - |
| SERCO LIMITED | 00242246 | ~£7,142,857 | 1 lot Patient/Citizen Experience | LOBBYIST Crowne Associates Ltd (2 quarters) DGA Group UK Limited (2 quarters) MHP Communications (2 quarters) FGS Global (UK) Limited (1 quarter) |
| SOCIALOPTIC LTD | 06990426 | ~£7,142,857 | 1 lot Patient/Citizen Experience | - |
| SYNERTEC LIMITED | 03717583 | ~£7,142,857 | 4 lots Messaging · Hybrid Mail · Patient/Citizen Experience · Combined Solutions | - |
| TRINSIC LIMITED | 08785847 | ~£7,142,857 | 1 lot Voice | - |
| WEBPOST LIMITED | 08198782 | ~£7,142,857 | 1 lot Hybrid Mail | - |
| X-ON HEALTH LIMITED | 02578478 | ~£7,142,857 | 3 lots Messaging · Voice · Combined Solutions | - |
| ZESTY LIMITED | 08294659 | ~£7,142,857 | 1 lot Digital (Online) Communication | - |
Taken from this notice, not from Companies House. Check the original notice — details change and are not updated here.
This procurement was divided into 7 lots, each awarded separately. 94 bids were received in total.
| Lot | Value | Bids Received | Awarded To | Status |
|---|---|---|---|---|
| Lot 1 Digital (Online) Communication Jan 2026 – Jan 2030 | £250,000,000 | 14 | Attend Anywhere PTY Ltd Micom Technologies Ltd | active |
| Lot 2 Messaging Jan 2026 – Jan 2030 | £250,000,000 | 16 | Micom Technologies Ltd | active |
| Lot 3 Voice Jan 2026 – Jan 2030 | £250,000,000 | 11 | Micom Technologies Ltd | active |
| Lot 4 Hybrid Mail Jan 2026 – Jan 2030 | £250,000,000 | 18 | OPUS TRUST MARKETING LIMITED trading as Adare SEC Micom Technologies Ltd | active |
| Lot 5 Patient/Citizen Experience Jan 2026 – Jan 2030 | £250,000,000 | 14 | active | |
| Lot 6 Workforce Communications Jan 2026 – Jan 2030 | £250,000,000 | 3 | active | |
| Lot 7 Combined Solutions Jan 2026 – Jan 2030 | £250,000,000 | 18 | Micom Technologies Ltd | active |
Notices published under the Procurement Act 2023 name every bidder, including unsuccessful ones.
| Bidder | Bid on | Outcome |
|---|---|---|
| CONTINUOUS DATAPRINT (U.K.) LIMITED | Lots 1, 2, 3, 4, 5, 6, 7 | Wonlots 1, 2, 3, 4, 5, 6, 7 |
| CINOS LIMITED | Lots 1, 2, 3, 5, 6, 7 | Wonlots 1, 2, 3, 5, 6, 7 |
| EBO.AI (UK) LTD | Lots 1, 2, 3, 5, 6, 7 | Wonlots 1, 2, 3, 5, 6, 7 |
| IMAIL COMMS LIMITED | Lots 1, 2, 3, 4, 7 | Wonlots 1, 2, 3, 4, 7 |
| IMIMOBILE EUROPE LIMITED | Lots 1, 2, 3, 4, 7 | Wonlots 1, 2, 3, 4, 7 |
| MBA GROUP LIMITED | Lots 1, 2, 3, 4, 7 | Wonlots 1, 2, 3, 4, 7 |
| MED AUTOMATION LTD | Lots 1, 2, 3, 5, 7 | Wonlots 1, 2, 3, 5, 7 |
| AIRE LOGIC LIMITED | Lots 1, 2, 5, 7 | Wonlots 1, 2, 5, 7 |
| HARLOW PRINTING LIMITED T/A HARLOW SOLUTIONS | Lots 2, 4, 5, 7 | Wonlots 2, 4, 5, 7 |
| ICNH LTD | Lots 1, 2, 4, 7 | Wonlots 1, 2, 4, 7 |
| NETCALL TECHNOLOGY LIMITED | Lots 1, 2, 3, 7 | Wonlots 1, 2, 3, 7 |
| PSL PRINT MANAGEMENT LTD | Lots 1, 2, 4, 7 | Wonlots 1, 2, 4, 7 |
| SYNERTEC LIMITED | Lots 2, 4, 5, 7 | Wonlots 2, 4, 5, 7 |
| CIVICA UK LIMITED | Lots 4, 5, 7 | Wonlots 4, 5, 7 |
| PARAGON CUSTOMER COMMUNICATIONS (LONDON) LIMITED | Lots 2, 4, 7 | Wonlots 2, 4, 7 |
| PICKER INSTITUTE EUROPE | Lots 4, 5, 7 | Wonlots 4, 5, 7 |
| SERVICE LEVEL MANAGEMENT LIMITED | Lots 2, 4, 7 | Wonlots 2, 4, 7 |
| X-ON HEALTH LIMITED | Lots 2, 3, 7 | Wonlots 2, 3, 7 |
| Allied Publicity Services (Manchester) Limited | Lot 4 | Wonlot 4 |
| Attend Anywhere PTY Ltd | Lot 1 | Wonlot 1 |
| CFH DOCMAIL LTD | Lot 4 | Wonlot 4 |
| IQVIA LTD. | Lot 5 | Wonlot 5 |
| IWGC LIMITED | Lot 5 | Wonlot 5 |
| OPUS TRUST MARKETING LIMITED | Lot 4 | Wonlot 4 |
| PENPOLE CONSULTING LTD | Lot 4 | Wonlot 4 |
| ResQ Limited | Lot 3 | Wonlot 3 |
| RICOH UK LIMITED | Lot 4 | Wonlot 4 |
| RIVIAM DIGITAL CARE LIMITED | Lots 1, 5 | Wonlot 1 |
| SERCO LIMITED | Lot 5 | Wonlot 5 |
| SOCIALOPTIC LTD | Lot 5 | Wonlot 5 |
| TRINSIC LIMITED | Lot 3 | Wonlot 3 |
| WEBPOST LIMITED | Lot 4 | Wonlot 4 |
| ZESTY LIMITED | Lot 1 | Wonlot 1 |
Weightings from the notice, applied to every lot.
Government spending data: These suppliers have received £5,305,843,708 in 61,549 payments (over £25k) from Department of Health and Social Care, ONS, Department for Work and Pensions, Home Office, HMPPS and 103 more public bodies (2010-04-01 to 2026-08-10).