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Our customer's experience very much depends on the type of complaint they are making, how we communicate, the length of time it takes and the outcome of a case.
We are looking for a comprehensive understanding of those customer journeys.
We have limited resources and expertise to map the customer journey from first contact to decision. Therefore, we require an external research/consultancy company to help us deliver this work.
| Supplier | Identifier | Award Value | Lots Won | Cross-References |
|---|---|---|---|---|
| Trig Point Consulting | 07409635 | £20,000 | 1 lot Lot 1 | CH MISMATCH CF says 07409635, but CH says it's PIED A TERRE ADVENTURES LIMITED |
This procurement was divided into 1 lots, each awarded separately. 3 bids were received in total.
| Lot | Value | Bids Received | Awarded To | Status |
|---|---|---|---|---|
| Lot 1 | - | 3 | active |