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Stonewater is one of the UK’s largest social housing providers, dedicated to creating places that people can truly call home. With 40,000 homes, we proudly serve more than 93,000 customers from diverse backgrounds across the country.
With an annual turnover of £239 million and £2.4 billion in fixed assets, Stonewater holds a strong credit rating from S&P Global Ratings and maintains top G1/V1 rankings for governance and viability.
If you would like to know more about Stonewater, please visit our website: www.stonewater.org
Stonewater Group has identified the need for a robust feedback mechanism to better understand customer experiences and identify areas for improvement. This program will help us collect valuable insights directly from customers at the point of transaction.
The programme should cover the following customer transactions/journeys:
Responsive repairs
Cyclical checks
Planned capital investment/maintenance
Grounds maintenance
Complaints
ASB
Customer service centre contact
Lettings
Shared ownership sales
Mutual exchange
Tenancy termination
Housing operations.
In addition, other transactions may be introduced including digital engagement (website and customer portal) where a “pop-up” survey would be required.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=945276918
Preliminary market engagement notice (UK2). The buyer wants to talk to suppliers before designing the procurement. Taking part is how to shape it.
Bids are submitted through the buyer’s own portal, not on this site. Read the full notice on Find a Tender before relying on any date here.
No supplier information available.
This procurement was divided into 1 lots, each awarded separately.
| Lot | Value | Status |
|---|---|---|
| Lot 00534-CS Apr 2026 – Apr 2027 | - | planning |