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CCW intends to appoint a Supplier to establish, manage and operate 16 independent water industry consumer panels across England and Wales; one panel for each water company in accordance with the Water (Special Measures) Act 2025 . These panels will consist of domestic water and wastewater consumers. They will be used to provide regular feedback on the performance of water companies and other issues of concern to water consumers such as value for money, billing, environmental concerns and support for vulnerable consumers. The panels will engender an understanding of consumer's views on issues of concern to domestic water consumers and identify service improvements consumers want from water companies.
| Supplier | Identifier | Award Value | Lots Won | Cross-References |
|---|---|---|---|---|
| TAYLOR MCKENZIE RESEARCH & MARKETING LTD. | SC210656 | £799,132 | 1 lot Lot 1 | - |
This procurement was divided into 1 lots, each awarded separately. 5 bids were received in total.
| Lot | Value | Bids Received | Awarded To | Status |
|---|---|---|---|---|
| Lot 1 Oct 2025 – Sept 2029 | £7,903,000 £799,132 initial term | 5 | active |
Weightings from the notice.
Government spending data: This supplier has received £457,968 in 5 payments (over £25k) from DEFRA (2025-11-06 to 2026-01-28). View full payment history →
Changes the buyer published to this notice after it first appeared.
Abbreviation WSMA 2025 expanded to Water (Special Measures) Act 2025
Paragraph spacing improved for easier reading.
Contract sum (inclusive of VAT) amended