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IMPORTANT: This Contract Award Notice is a replacement for the Contract Notice that was published on the 31st July 2025 @ 3:27pm - Publication Reference 2025/S 000-044841
This is under the same Procurement Identifier (OCID): ocds-h6vhtk-050668
Contract 3 stated in this notice replaces Contract 1 from the original notice and Contract 2 replaces Contract 4 from the original notice.
PROCUREMENT DESCRIPTION:
The contract is to provide language services including spoken and non-spoken Interpretation and Translation services to the Authority.
The contract will be tendered in two (2) Lots;
Lot 1 - Face to Face interpreting for Social Service requirements, interviews, meetings, consultation, for spoken languages, telephone interpretation and document translation services. Video interpretation will only be accepted as a substitute in instances when Face to Face fulfilment cannot be fulfilled; this must be agreed in advance with a relevant representative from the Authority. Of the language services provided in the financial year 2024-25, Polish, Urdu, Arabic and Bengali have been the most requested. However, the Authority provided services to 68 different languages during this period, including reasonably high numbers for Punjabi, Romanian and Kurdish / Kurdish Sorani.
Lot 2 - Face to Face interpreting for Social Service requirements, interviews, meetings, consultation, for non-spoken communication including British Sign Language, lipspeaking and Palantypist. Video interpretation will only be accepted as a substitute in instances where Face to Face fulfilment cannot be fulfilled; this must be agreed in advance with a relevant representative from the Authority.
The Authority provides a wide range of services across the county; therefore, the interpretation and translation requirements will cover a wide range of services. Currently, the service is predominately provided for Social Care; however, it is expected that any service within the Authority should be able to access the agreement as and when required.
| Supplier | Identifier | Award Value | Lots Won | Cross-References |
|---|---|---|---|---|
| D A LANGUAGES LIMITED | 06207784 | ~£2,080,000 estimated from lot values | 1 lot Spoken Interpretation and Translation | - |
| SIGN SOLUTIONS (SIGN LANGUAGE INTERPRETING AGENCY) LTD | 04802772 | £232,000 | 1 lot Non Spoken Services | - |
This procurement was divided into 2 lots, each awarded separately. 10 bids were received in total.
| Lot | Value | Bids Received | Awarded To | Status |
|---|---|---|---|---|
| Lot 1 Spoken Interpretation and Translation Sept 2025 – Aug 2028 | £1,040,000 | 6 | pending | |
| Lot 2 Non Spoken Services Sept 2025 – Aug 2028 | £116,000 | 4 | pending |
Weightings from the notice, applied to every lot.
Government spending data: These suppliers have received £42,331,867 in 21,730 payments (over £25k) from Department for Work and Pensions, Manchester University NHS Foundation Trust, Thames Valley Police, Hampshire & Isle of Wight Constabulary, Surrey Police and 23 more public bodies (2019-07-10 to 2026-04-01).