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Residential Digital Front Door Platform — Lancashire County Council | UKGovscan

IN DELIVERYContract details notice (UK7) · Lancashire County CouncilRef ocds-h6vhtk-0501f3

Residential Digital Front Door Platform

Save Track Track buyer

Published

10 Sept 2025

Awarded

6 Aug 2025

In delivery

now

Expires

28 Feb 2029

Contract Value

Not specified

· Above the relevant threshold

Contract Term

4 years

1 Sept 2025 – 28 Feb 2029

Supplier

NETCALL TECHNOLOGY LIMITED

Company 02831215

Procurement

Competitive flexible procedure

Open — any supplier may bid

Source

Find a Tender

View original notice

Description

A digital front door platform is designed to streamline and enhance the way residents and businesses interact with services that the Authority provides. The future platform will deliver the following strategic ambitions:

Easy, seamless experience whether engaging by phone, face to face, social media, AI chat or via a range of resident facing applications and forms.
Mobile friendly, easy access to advice, information, and support about our services at a time to suit our residents.
Opportunities to feedback about their digital journey and the design of our resident facing services.
An automated telephone payment system which allows users to make payments over the phone or online without needing to speak to an agent.
Receive a consistently effective digital service without having to tell us more than once.
Ability to capture nondigital interactions where residents have chosen to use non digital routes.
Real time access to updates about a service request.
Promotes an inclusive digital service.
Accessibility is embedded into the fabric of our solution so that residents with additional needs can engage with us digitally.
Seamless signposting to the wider local government community without having to understand the difference between county, district, or parish level services.
Ability to communicate in a non-English first language.
An effective, timely and empathic response to an enquiry or service request.
Assurance that information we hold is safe and secure.

Buyer

Organisation: Lancashire County Council
Buyer ID: GB-PPON-PBBJ-2179-TNXM
Local Authority Code: E10000017
Address: PO Box 100, County Hall, Preston, PR1 0LD, United Kingdom
Website: http://www.lancashire.gov.uk
Type of body: Public authority - sub-central government

Supplier

Supplier	Identifier	Award Value	Lots Won	Cross-References
NETCALL TECHNOLOGY LIMITED	02831215	-	1 lot Lot 1	-

Lots

This procurement was divided into 1 lots, each awarded separately. 2 bids were received in total.

Lots

Bids Received

Bids per Lot

Lot	Value	Bids Received	Awarded To	Status
Lot 1 Sept 2025 – Mar 2029	-	2	NETCALL TECHNOLOGY LIMITED	active

Award criteria

Weightings from the notice.

Compliance with statement of requirements

Quality and Technical

Price(price)

Social value

Government spending data: This supplier has received £4,146,554 in 97 payments (over £25k) from Royal Cornwall Hospitals NHS Trust, Plymouth Hospitals NHS Trust, United Lincolnshire Hospitals NHS Trust, Maidstone and Tunbridge Wells NHS Trust, Guy's and St Thomas' NHS FT and 17 more public bodies (2020-11-23 to 2026-03-31). View full payment history →

Key Dates

Published: 10 September 2025
Tender Open: -
Tender Deadline: 9 May 2025
Award Date: 6 August 2025
Contract Signed: 1 September 2025
Contract Start: 1 September 2025
Contract End: 28 February 2029
Extension option: The initial Contract period will be three (3) years and six (6) months, after such time the Authority may extend the Contract by any number of defined periods stipulated by the Authority pursuant to the Contract, provided that the total duration of the Contract Term does not exceed ten (10) years and six (6) months.

Procurement Details

Method: Open — any supplier may bid
Method Details: Competitive flexible procedure
Route to market: Restricted or negotiated
Main category: Goods
Category: Software package and information systems
Delivery location: UKD
Open under: WTO Government Procurement Agreement
Buyer Reference: JB/ICT/LCC/25/1917
Legal Basis: Procurement Act 2023
CPV Codes: 48000000 – Software package and information systems

Tender Documents

Tender notice on Find a Tender → — Tender notice
Contract award notice on Find a Tender → — Award notice

Loading contract…

IN DELIVERYContract details notice (UK7) · Lancashire County CouncilRef ocds-h6vhtk-0501f3

Residential Digital Front Door Platform

Save Track Track buyer

Published

10 Sept 2025

Awarded

6 Aug 2025

In delivery

now

Expires

28 Feb 2029

Contract Value

Not specified

· Above the relevant threshold

Contract Term

4 years

1 Sept 2025 – 28 Feb 2029

Supplier

NETCALL TECHNOLOGY LIMITED

Company 02831215

Procurement

Competitive flexible procedure

Open — any supplier may bid

Source

Find a Tender

View original notice

Description

Easy, seamless experience whether engaging by phone, face to face, social media, AI chat or via a range of resident facing applications and forms.
Mobile friendly, easy access to advice, information, and support about our services at a time to suit our residents.
Opportunities to feedback about their digital journey and the design of our resident facing services.
An automated telephone payment system which allows users to make payments over the phone or online without needing to speak to an agent.
Receive a consistently effective digital service without having to tell us more than once.
Ability to capture nondigital interactions where residents have chosen to use non digital routes.
Real time access to updates about a service request.
Promotes an inclusive digital service.
Accessibility is embedded into the fabric of our solution so that residents with additional needs can engage with us digitally.
Seamless signposting to the wider local government community without having to understand the difference between county, district, or parish level services.
Ability to communicate in a non-English first language.
An effective, timely and empathic response to an enquiry or service request.
Assurance that information we hold is safe and secure.

Buyer

Organisation: Lancashire County Council
Buyer ID: GB-PPON-PBBJ-2179-TNXM
Local Authority Code: E10000017
Address: PO Box 100, County Hall, Preston, PR1 0LD, United Kingdom
Website: http://www.lancashire.gov.uk
Type of body: Public authority - sub-central government

Supplier

Supplier	Identifier	Award Value	Lots Won	Cross-References
NETCALL TECHNOLOGY LIMITED	02831215	-	1 lot Lot 1	-

Lots

This procurement was divided into 1 lots, each awarded separately. 2 bids were received in total.

Lots

Bids Received

Bids per Lot

Lot	Value	Bids Received	Awarded To	Status
Lot 1 Sept 2025 – Mar 2029	-	2	NETCALL TECHNOLOGY LIMITED	active

Award criteria

Weightings from the notice.

Compliance with statement of requirements

Quality and Technical

Price(price)

Social value

Key Dates

Published: 10 September 2025
Tender Open: -
Tender Deadline: 9 May 2025
Award Date: 6 August 2025
Contract Signed: 1 September 2025
Contract Start: 1 September 2025
Contract End: 28 February 2029
Extension option: The initial Contract period will be three (3) years and six (6) months, after such time the Authority may extend the Contract by any number of defined periods stipulated by the Authority pursuant to the Contract, provided that the total duration of the Contract Term does not exceed ten (10) years and six (6) months.

Procurement Details

Method: Open — any supplier may bid
Method Details: Competitive flexible procedure
Route to market: Restricted or negotiated
Main category: Goods
Category: Software package and information systems
Delivery location: UKD
Open under: WTO Government Procurement Agreement
Buyer Reference: JB/ICT/LCC/25/1917
Legal Basis: Procurement Act 2023
CPV Codes: 48000000 – Software package and information systems

Tender Documents

Tender notice on Find a Tender → — Tender notice
Contract award notice on Find a Tender → — Award notice