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As part of the continuation of DfT's Service Quality Regime, we are looking to retender contracts associated with the audit, mystery shopping and data handling requirements of the regime. The specification is the same as the existing specification for SQRs by the DfT and will cover:
In order to deliver the above we are looking for a supplier to provide independent inspections and mystery shopping across our network.
o Service Quality Register o Service Quality App/Inspections Software o Service Quality Inspections and Re-inspection
| Supplier | Identifier | Award Value | Lots Won | Cross-References |
|---|---|---|---|---|
| Mystery Shoppers Limited | 02654347 | £607,500 | 1 lot Lot 1 | - |
This procurement was divided into 1 lots, each awarded separately. 3 bids were received in total.
| Lot | Value | Bids Received | Awarded To | Status |
|---|---|---|---|---|
| Lot 1 Nov 2025 – Nov 2028 | £850,000 | 3 | pending |
Weightings from the notice.
Government spending data: This supplier has received £31,236 in 1 payments (over £25k) from ORR (2023-12-13 to 2023-12-13). View full payment history →
Changes the buyer published to this notice after it first appeared.
A correction was made to the scope description