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Network Rail (NR) has a requirement to re-tender the contract for the Claims Handling and Litigation Services, which covers the following areas:
i. Claims administration (logging, portal management, investigation, liability assessment, resolution).
ii. Compliance with Statutory Limitation periods and legal timeframes.
iii. Litigation support for complex claims.
iv. Digital claims management and data analytics.
v. Regular performance reporting and audits.
Further details are set out in Appendix E - Specification.
No supplier information available.
This procurement was divided into 1 lots, each awarded separately.
| Lot | Value | Status |
|---|---|---|
| Lot 1 Jan 2026 – Dec 2028 | £7,500,000 | active |
Weightings from the notice.