Loading contract…
BETAThis is a new independent transparency project, not an official government website. The data is sourced from public registers and may contain errors, so always verify against the official source. If you find a problem, please report it here.
One or more suppliers on this contract have also made political donations. See supplier details below.
This framework is for the provision of a range of outsourced business services including contact centres, process administration, HR, Payroll, Procurement and Financial Administration.
Framework contract: £2,500,000,000 total value shared among 27 suppliers. Estimated equal shares shown below.
| Supplier | Identifier | Est. Share | Lots Won | Cross-References |
|---|---|---|---|---|
| ACCENTURE (UK) LIMITED | 04757301 | ~£92,592,593 | 2 lots Citizen Experience · Business Services | LOBBYIST Global Counsel Ltd (1 quarter) |
| ARVATO LIMITED | 03923307 | ~£92,592,593 | 2 lots Citizen Experience · Business Services | - |
| CAPITA BUSINESS SERVICES LTD | 02299747 | ~£92,592,593 | 2 lots Citizen Experience · Business Services | FORMER MP |
| CENTRIC HR LIMITED | 10412578 | ~£92,592,593 | 1 lot Business Services | - |
| CGI IT UK LIMITED | 00947968 | ~£92,592,593 | 1 lot Business Services | - |
| CHARLES NOVACROFT DIRECT LIMITED | 03601214 | ~£92,592,593 | 1 lot Citizen Experience | - |
| CLEARANSWER CALL CENTRES LIMITED | 04549385 | ~£92,592,593 | 1 lot Citizen Experience | - |
| CONCENTRIX TSC UK LTD | SC146564 | ~£92,592,593 | 1 lot Citizen Experience | - |
| DDC OUTSOURCING SOLUTIONS LIMITED | 02151319 | ~£92,592,593 | 1 lot Citizen Experience | - |
| FOUNDEVER GB LIMITED | 03450786 | ~£92,592,593 | 1 lot Citizen Experience | - |
| G4S FACILITIES MANAGEMENT (UK) LIMITED | 03333860 | ~£92,592,593 | 1 lot Citizen Experience | - |
| HINDUJA GLOBAL SOLUTIONS UK LIMITED | 03017799 | ~£92,592,593 | 1 lot Citizen Experience | - |
| HUNTSWOOD CTC LIMITED | 03969379 | ~£92,592,593 | 1 lot Citizen Experience | - |
| KONECTA UK LIMITED | 02824494 | ~£92,592,593 | 1 lot Citizen Experience | - |
| LIBERATA UK LIMITED | 01238274 | ~£92,592,593 | 1 lot Business Services | - |
| MAXIMUS UK SERVICES LIMITED | 09072343 | ~£92,592,593 | 1 lot Citizen Experience | - |
| NCO EUROPE LIMITED | 03122581 | ~£92,592,593 | 1 lot Citizen Experience | - |
| NHS Shared Business Services Limited | 05280446 | ~£92,592,593 | 1 lot Business Services | - |
| PRICEWATERHOUSECOOPERS LLP | OC303525 | ~£92,592,593 | 2 lots Citizen Experience · Business Services | DONOR£3.38M across 100 donations To: Labour Party, Liberal Democrats, Conservative and Unionist Party +7 more MP LINK |
| REED IN PARTNERSHIP LIMITED | 00851645 | ~£92,592,593 | 1 lot Citizen Experience | LOBBYIST Inflect Partners Limited (1 quarter) Crowne Associates Ltd (1 quarter) |
| SERCO LIMITED | 00242246 | ~£92,592,593 | 2 lots Citizen Experience · Business Services | LOBBYIST DGA Group UK Limited (2 quarters) Crowne Associates Ltd (2 quarters) MHP Communications (2 quarters) FGS Global (UK) Limited (1 quarter) |
| SIGMA CONNECTED LTD | 01221157 | ~£92,592,593 | 1 lot Citizen Experience | - |
| SOPRA STERIA LIMITED | 04077975 | ~£92,592,593 | 1 lot Business Services | LOBBYIST Hanbury Strategy and Communications Limited (1 quarter) |
| TATA CONSULTANCY SERVICES LIMITED | FC025271 | ~£92,592,593 | 2 lots Citizen Experience · Business Services | - |
| TELEPERFORMANCE LIMITED | 02060289 | ~£92,592,593 | 2 lots Citizen Experience · Business Services | LOBBYIST Crestview Strategy Ltd (1 quarter) Crowne Associates Ltd (1 quarter) |
| THE ENERGY SAVING TRUST LIMITED | 02622374 | ~£92,592,593 | 1 lot Citizen Experience | - |
| WIPRO IT SERVICES UK SOCIETAS | SE000134 | ~£92,592,593 | 1 lot Business Services | - |
Taken from this notice, not from Companies House. Check the original notice — details change and are not updated here.
This procurement was divided into 2 lots, each awarded separately. 54 bids were received in total.
| Lot | Value | Bids Received | Awarded To | Status |
|---|---|---|---|---|
| Lot 1 Citizen Experience Oct 2025 – Oct 2029 | £2,500,000,000 | 38 | active | |
| Lot 2 Business Services Oct 2025 – Oct 2029 | £2,500,000,000 | 16 | active |
Notices published under the Procurement Act 2023 name every bidder, including unsuccessful ones.
Government spending data: These suppliers have received £18,449,260,152 in 162,178 payments (over £25k) from UKRI GPC, Department for Work and Pensions, HMRC, Department for Education, Department of Health and Social Care and 108 more public bodies (2010-04-01 to 2093-03-06).