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Customer Contact Centre Communications Software Solution that has the capacity to integrate with an existing Customer Relationship Management Solution (CRM) and must be able to scale up rapidly to accommodate approximately 400 agents. WWU has approximately ninety-seven (97) customer facing contact centre agents working 8am-8pm Monday-Friday and 9am-2pm Saturday.
Essential criteria.
| Supplier | Identifier | Award Value | Lots Won | Cross-References |
|---|---|---|---|---|
| 8X8 UK LIMITED | 05083841 | - | 1 lot Lot 1 | - |
This procurement was divided into 1 lots, each awarded separately.
| Lot | Value | Awarded To | Status |
|---|---|---|---|
| Lot 1 Oct 2025 – Oct 2029 | - | pending |
Weightings from the notice.
Government spending data: This supplier has received £3,990,496 in 24 payments (over £25k) from HMCTS, Black Country Healthcare NHS Foundation Trust, Cabinet Office (2021-04-21 to 2025-10-31). View full payment history →