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Kent County Council have appointed Capita Business Services Ltd as the provider for SC230157 - Contact Centre Services on a four year contract, commencing on 1st April 2026, with an optional 3 year extension available.
Capita will deliver a high quality, value for money and efficient contact centre service to the residents of Kent. These services will include:
| Supplier | Identifier | Award Value | Lots Won | Cross-References |
|---|---|---|---|---|
| Accord-UK Ltd | 00079585 | £37,694,000 | - | - |
| Amgen Ltd | 02354269 | £15,059,000 | - | - |
| Biosimilar Collaborations Ireland Limited | - | £37,694,000 | - | - |
| Capita Business Services Ltd | 02299747 | - | 1 lot Lot 1 | FORMER MP |
| Celltrion Healthcare United Kingdom Limited | 11685363 | £37,694,000 | - | - |
| Fresenius Kabi Limited | 02182135 | £15,059,000 | - | - |
| Gedeon Richter UK Ltd | 04325685 | £37,694,000 | - | - |
| Teva UK Limited | 00302461 | £37,694,000 | - | - |
| Zentiva Pharma UK Ltd | 02158996 | £37,694,000 | - | - |
This procurement was divided into 1 lots, each awarded separately. 2 bids were received in total.
| Lot | Value | Bids Received | Awarded To | Status |
|---|---|---|---|---|
| Lot 1 | £9,142,634 initial term | 2 | active |
Weightings from the notice.
Government spending data: These suppliers have received £3,512,268,175 in 49,470 payments (over £25k) from Department for Work and Pensions, Department for Education, NHS England, Ministry of Defence, Department for Transport and 74 more public bodies (2010-04-01 to 2026-06-22).
Published by the buyer on this notice. Check the original notice — details change and are not updated here.