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JHG - Out of Hours Call Handling Tender Procurement
Open procedure
The submission deadline passed on 7 Mar 2025, 0:00pm.
Description Out of Hours Call Handling Service
Buyer
Buyer ID GB-FTS-15890
Local Authority Code –
Address Cavendish 249, Cavendish Street, Ashton-under-Lyne, OL6 7AT, United Kingdom Suppliers No supplier information available.
Lots This procurement was divided into 1 lots, each awarded separately.
Combined Lot Value
£50,000
Lot Value Status Lot 1 720 days (≈2 yrs)
£50,000 active
Award criteria Weightings from the notice.
Key Dates
Published 5 March 2025
Tender Open -
Tender Deadline 7 March 2025
Award Date -
Contract Start -
Contract End -
Extension option Based on satisfactory performance the initial two years could be extended by a further two years to a maximum of four years. Notice Amendments Changes the buyer published to this notice after it first appeared.
Amendment 2 Time limit (IV.2.2) : 7 March 2025 → 12 March 2025
Minimum time frame during which the tenderer must maintain the tender (IV.2.6) : 7 March 2025 → 12 March 2025
Conditions for opening of tenders (IV.2.7) : 7 March 2025 → 12 March 2025
To help bidders with excessive annual leave due to coming up to year end.
Procurement Details
Method Open — any supplier may bid
Method Details Open procedure
Route to market Open competition
Main category Services
Category Telephone-answering services
Delivery location UKD, UKF
Open under WTO Government Procurement Agreement
Buyer Reference JHG/OOHCALL/2025
Legal Basis Public Contracts Regulations 2015 (EU Directive 2014/24)
CPV Codes 79510000 – Telephone-answering services Buyer contact Published by the buyer on this notice. Details change and are not updated here.