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ID 5218836 - TEO - VVSNI - Support, Maintenance and Development of the Victims and… | UKGovscan
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AWARDEDProcurement notice · Victim and Survivors Service Northern IrelandRef ocds-h6vhtk-04b23f
ID 5218836 - TEO - VVSNI - Support, Maintenance and Development of the Victims and Survivors Service Management Information System
The Victims and Survivors Service (VSS) delivers support and services to improve the health and wellbeing of victims and survivors. VSS deliver funding and support on behalf of The Executive Office and provide help and assistance to the Victims, Survivors and those impacted by Troubles, Conflict, Historical Institutional Abuse and Mother and Baby Institutions, Magdalene Laundries and Workhouses. VSS are seeking a supplier for the provision of Support, Maintenance and Development of the Victim Information Management (VIM) System, a bespoke MS Dynamics-based CRM system. This system was implemented in 2017 and currently runs on Microsoft Dynamics 365 Version 2104 (9.1.24.11) (DB 9.1.24.11) on-premises. The Supplier is required to provide a fully managed (end to end) Support Service. This will include all aspects of support and maintenance as well as changes to, and enhancements of, all aspects of the Service
This procurement was divided into 1 lots, each awarded separately. 5 bids were received in total.
Lots
1
Initial Term Value
£151,000
Value with Extensions
£151,667
Bids Received
5
Bids per Lot
5
Lot
Value
Bids Received
Awarded To
Status
Lot 1
720 days (≈2 yrs)
£151,667
£151,000 initial term
5
ENDEAVOUR INFORMATION SOLUTIONS
active
Data note: the source feed marks these lots as cancelled even though their awards are active — an inconsistency in the published notice. The award status is shown above.
Award criteria
Weightings from the notice.
AC1 Proposed Account Manager Experience24.5%
AC2 Service Delivery and Contract Management24.5%
AC3 Social Value10.5%
AC4 System Maintenance5.6%
AC5 GDPR4.9%
AC6 Total Contract Price30%(price)
Key Dates
Published
3 April 2025
Tender Open
-
Tender Deadline
28 November 2024
Award Date
-
Contract Signed
3 April 2025
Contract Start
-
Contract End
-
Extension option
This Contract is for an initial period of 2 years with 3 optional extension periods of up to 1 year each
Procurement Details
Method
Open — any supplier may bid
Method Details
Open procedure
Route to market
Open competition
Main category
Services
Category
Internet services
Delivery location
UKN
Open under
WTO Government Procurement Agreement
Buyer Reference
ID 5218836
Legal Basis
Public Contracts Regulations 2015 (EU Directive 2014/24)
CPV Codes
72000000 – IT services: consulting, software development, Internet and support; 72400000 – Internet services; 72500000 – Computer-related services; 72212780 – System, storage and content management software development services; 72212783 – Content management software development services; 48000000 – Software package and information systems; 48600000 – Database and operating software package; 48800000 – Information systems and servers; 48780000 – System, storage and content management software package; 72222300 – Information technology services; 72212731 – File security software development services; 72212732 – Data security software development services; 72700000 – Computer network services