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This is a requirement for the provision of an out of hours telephone service for Aster Group Ltd. The function of the Aster Contact Centre and service hubs is to handle customer information regarding property repairs and distribute the work to the appropriate in-house trade operative and/or external contractors, within working hours which is Monday - Friday 08:00 - 17:00. Therefore, outside these working hours, including bank holidays, technical downtime, team meetings and collaborative calls, customers wishing to contact Aster regarding emergencies will be routed to the out of hours provider.
| Supplier | Identifier | Award Value | Lots Won | Cross-References |
|---|---|---|---|---|
| Somerset Lifeline T/A Deane Helpline | - | - | 1 lot Lot 1 | - |
This procurement was divided into 1 lots, each awarded separately. 12 bids were received in total.
| Lot | Value | Bids Received | Awarded To | Status |
|---|---|---|---|---|
| Lot 1 Apr 2025 – Apr 2034 | £745,450 initial term | 12 | Somerset Lifeline T/A Deane Helpline | active |
Weightings from the notice.
Published by the buyer on this notice. Details change and are not updated here.