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As part of GTR's Service Quality Regime (SQR) (internal auditing and mystery shopping) and customer feedback, we have recognised a requirement and opportunity for redefining Customer Service Standards to align to increasing customers' expectations and defining and delivering a best-in-class Customer Service Training Package to underpin consistent and sustainable delivery to these standards by GTR customer-facing staff (employees), excluding drivers, and others who interact with customers as part of the GTR team
| Supplier | Identifier | Award Value | Lots Won | Cross-References |
|---|---|---|---|---|
| The Happy Consultancy Group | 09658948 | - | 1 lot Lot 1 | - |
This procurement was divided into 1 lots, each awarded separately. 7 bids were received in total.
| Lot | Value | Bids Received | Awarded To | Status |
|---|---|---|---|---|
| Lot 1 360 days | £618,099 initial term | 7 | active |
Weightings from the notice.
Published by the buyer on this notice. Check the original notice — details change and are not updated here.