Significant Mental Health Service

The aims and objectives of the service include:

• Evidence of alleviation of distress caused by concerns associated with debt, benefits, housing and employment issues through the user satisfaction surveys and any outcome management tools.
• Access to support and advice in a timely manner to directly address socially determined triggers for a mental health crisis.
• To improve the quality of life for adults with a mental health illness through access to a specialist service tailored to the client group, providing free, independent, confidential, and impartial advice for people who due to their illness are inhibited from using general advisory services at that point in time.
• Support, educate and raise awareness to ensure people with mental health problems are appropriately supported within general advisory services.
• Support clients to obtain additional and appropriate benefits to assist independence, support quality of life and recovery.
• Manage and reduce the debt burden of clients with a mental illness.
• Support resolution of housing or employment issues that may have a negative impact on their independence and mental well-being.
• Raise local and national awareness of the types of problems encountered by clients of the service.
• Reduce anxiety and stress by ensuring that clients that would benefit from support are able to access an advisor, or supported to do so, prior to escalation of their issues having a detrimental effect on their mental health.

Award criteria

Weightings from the notice.