BETAThis is a new independent transparency project, not an official government website. The data is sourced from public registers and may contain errors, so always verify against the official source. If you find a problem, please report it here.
Loading contract…
South Norfolk Council: Customer Relation Management Software Package | UKGovscan
Loading contract…
AWARDEDProcurement notice · South Norfolk CouncilRef ocds-h6vhtk-0470d3
South Norfolk Council: Customer Relation Management Software Package
South Norfolk Council and Broadland District Council are offering this opportunity to participate in a competitive procedure with negotiation for a cloud-based customer experience platform. Both councils’ delivery plans outline a strategic objective to provide services for residents, businesses and communities that are innovative, efficient and easy to use against a backdrop of reduced funding and tougher economical times. An improved customer offer enabled by digital technology can have a direct impact on our ability to reduce operating costs to serve our customers, absorb growing demand within existing resources and enable greater efficiencies from understanding the end-to-end customer journey whilst enabling customers to interact with us in modern and efficient ways that are convenient to them. East Suffolk Council's Procurement Team is providing procurement support but the Contracting Authority is South Norfolk Council.
This procurement was divided into 1 lots, each awarded separately. 4 bids were received in total.
Lots
1
Initial Term Value
£796,855
Value with Extensions
£1,250,000
Bids Received
4
Bids per Lot
4
Lot
Value
Bids Received
Awarded To
Status
Lot 1
2,520 days (≈6.9 yrs)
£1,250,000
£796,855 initial term
4
Goss Interactive Ltd
active
Data note: the source feed marks these lots as cancelled even though their awards are active — an inconsistency in the published notice. The award status is shown above.
Award criteria
Weightings from the notice.
Price
Government spending data: This supplier has received £1,981,092 in 57 payments (over £25k) from Food Standards Agency, Home Office, West Mercia Police, Cabinet Office (2013-08-09 to 2026-06-18). View full payment history →
Key Dates
Published
30 September 2025
Tender Open
-
Tender Deadline
2 December 2024
Award Date
-
Contract Signed
11 September 2025
Contract Start
-
Contract End
-
Extension option
Initial contract period will be five years (60 months). Two optional additional extensions of 1 year each (5+1+1 years)
Notice Amendments
Changes the buyer published to this notice after it first appeared.
Amendment 1
Time limit for receipt of tenders or requests to participate (IV.2.2): 2 December 2024 → 9 December 2024
Economic and financial standing (III.1.2): Provision of a statement of annual turnover – we reserve the right to exclude any supplier with an annual turnover of below £250k. → Provision of a statement of annual turnover – we reserve the right to exclude any supplier with an annual turnover of below £250k. Additional minimum requirements as in the SQ guidance document published.
Technical and professional ability (III.1.3): Provision of three examples of relevant technical ability and experience within a public sector client or equivalent → Provision of three examples of relevant technical ability and experience within a public sector client or equivalent and additional professional and technical capability questions as detailed in the SQ and accompanying guidance.
Procurement Details
Method
Selective — suppliers are shortlisted first
Method Details
Competitive procedure with negotiation
Route to market
Restricted or negotiated
Main category
Services
Category
Industry specific software development services
Delivery location
UKH15, UKH17
Open under
WTO Government Procurement Agreement
Buyer Reference
2547-PPT-R
Legal Basis
Public Contracts Regulations 2015 (EU Directive 2014/24)
CPV Codes
72212100 – Industry specific software development services