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Synergy Business Process Services (BPS) — Department for Work & Pensions | UKGovscan
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AWARDEDProcurement notice · Department for Work & PensionsRef ocds-h6vhtk-044e97
Provision of a best in class, Value for Money (VfM), shared Human Resources (HR) and Finance Business Process Service (BPS) solution, which meet the needs of service users.
First Floor, 2 Kingdom Street, Paddington, London, W2 6BD, United Kingdom
Taken from this notice, not from Companies House. Check the original notice — details change and are not updated here.
Lots
This procurement was divided into 1 lots, each awarded separately. 2 bids were received in total.
Lots
1
Initial Term Value
£873,410,000
Value with Extensions
£958,700,000
Bids Received
2
Bids per Lot
2
Lot
Value
Bids Received
Awarded To
Status
Lot 1
3,600 days (≈9.9 yrs)
£958,700,000
£873,410,000 initial term
2
Capita Business Services Ltd
active
Data note: the source feed marks these lots as cancelled even though their awards are active — an inconsistency in the published notice. The award status is shown above.
Award criteria
Weightings from the notice.
Technical Envelope60%
Social Value10%
Price30%
Government spending data: This supplier has received £3,350,392,024 in 45,888 payments (over £25k) from Department for Work and Pensions, Department for Education, NHS England, Ministry of Defence, Department for Transport and 63 more public bodies (2010-04-01 to 2026-06-22). View full payment history →
Key Dates
Published
12 March 2026
Tender Open
-
Tender Deadline
10 October 2024
Award Date
-
Contract Signed
2 March 2026
Contract Start
-
Contract End
-
Extension option
Up to 36 months, increment(s) to be defined by the Authority. Please note, this up to 36 month extension option is included in the above duration of 120 months (i.e. the initial contract term is 84 months).
Procurement Details
Method
Selective — suppliers are shortlisted first
Method Details
Competitive procedure with negotiation
Route to market
Restricted or negotiated
Main category
Services
Category
Software package and information systems
Delivery location
UK
Open under
WTO Government Procurement Agreement
Buyer Reference
C5167
Legal Basis
Public Contracts Regulations 2015 (EU Directive 2014/24)
CPV Codes
79400000 – Business and management consultancy and related services; 48000000 – Software package and information systems; 48100000 – Industry specific software package; 72000000 – IT services: consulting, software development, Internet and support; 72250000 – System and support services; 72260000 – Software-related services; 72261000 – Software support services; 72300000 – Data services; 72317000 – Data storage services; 79000000 – Business services: law, marketing, consulting, recruitment, printing and security; 79211110 – Payroll management services; 79211120 – Sales and purchases recording services; 79630000 – Personnel services except placement and supply services; 79631000 – Personnel and payroll services