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Customer Data Enhancement — Southern Water Services Ltd. | UKGovscan
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OPENTender notice · Southern Water Services Ltd.Ref ocds-h6vhtk-044ceb
Customer Data Enhancement
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Contract Value
Not specified
Procurement
Negotiated procedure with prior call for competition
The submission deadline passed on 23 Apr 2024, 4:00pm.
Description
Southern Water will shortly be going to market for Customer Data Enhancement services. This will likely be a 4 year contract with an option to extend for a further 4 years.
Region/Network - Southern Water's region covers Kent, Sussex, Hampshire and Isle of Wight.
The services the Service Provider will be asked to provide are as listed below:
Continuous management of Southern Water’s (SW) Household Void property portfolio.
comparison of household property and customer data between SW and other Water
Only Companies in SW’s operating region.
Annual exercise designed to reduce Bad Debt
Continuous review of SWs property and customer data which has been subject to
Home Move transactional processes
Ad-hoc data enhancement services, to be discussed with Service Provider in the field of Customer data
Service provider shall provide an account manager or point of contact, who will be a single point of contact regarding commercial or transactional questions as well as any other issues or queries relating to the service. They will be in regular engagement with Southern Water and may be required to attend regular meetings and reviews.