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Transport for London (TfL) is undertaking an early market engagement exercise, by inviting potential suppliers to complete a Market Sounding Questionnaire (MSQ) for an upcoming Contact Centre Technology innovation trial.
TfL is exploring how through the use of new technology, it can make improvements in the contact centre through :
Therefore, TfL is seeking innovative solutions that can overcome some of these challenges.
To receive the MSQ please email …@tfl.gov.uk expressing your interest with the email subject heading of Contact Centre Technology MSQ Request [include your company name]. To submit your MSQ please also email …@tfl.gov.uk using the subject heading Contact Centre Technology MSQ Response [include your company name].
Please can you express your interest by emailing …@tfl.gov.uk by close of play 4th April 2024 to be gain access to the MSQ event. The last date that MSQ submissions shall be accepted is 10th April 2024.
No supplier information available.
This procurement was divided into 1 lots, each awarded separately.
| Lot | Value | Status |
|---|---|---|
| Lot 1 | - | planned |