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The BBC has procured customer management services to support a broad range of services including:
The BBC has a mission to act in the public interest, serving all audiences through the provision of impartial, high-quality and distinctive output and services which continue to inform, educate and entertain. Audience Services supports this by continuing to put our audiences at the heart of our operation, providing them exceptional service, irrespective of channel. We engage them with respect and understanding and work to build audience loyalty to the BBC and the Licence Fee.
| Supplier | Identifier | Award Value | Lots Won | Cross-References |
|---|---|---|---|---|
| Serco Limited | 00242246 | - | 1 lot Lot 1 | LOBBYIST Crowne Associates Ltd (2 quarters) DGA Group UK Limited (2 quarters) MHP Communications (2 quarters) FGS Global (UK) Limited (1 quarter) |
This procurement was divided into 1 lots, each awarded separately. 3 bids were received in total.
| Lot | Value | Bids Received | Awarded To | Status |
|---|---|---|---|---|
| Lot 1 1,800 days (≈4.9 yrs) | £40,600,000 initial term | 3 | Serco Limited | active |
Weightings from the notice.
Government spending data: This supplier has received £4,018,412,059 in 34,163 payments (over £25k) from Department of Health and Social Care, Department for Work and Pensions, Home Office, HMPPS, Ministry of Defence and 55 more public bodies (2010-04-01 to 2026-06-30). View full payment history →
Published by the buyer on this notice. Check the original notice — details change and are not updated here.