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Midland Heart is pleased to invite Contractors to tender for the Tenant Satisfaction Survey Services Contract. The objective of Midland Heart’s tenant satisfaction measurement programme is to gather critical tenant satisfaction insight data from tenants on a regular basis. The programme is a tracker style programme related to tenants who have recently experienced Midland Heart’s core services. The feedback data collected is integral in shaping services for the future and ensuring Midland Heart is continually striving to increase tenant satisfaction performance. Due to the current economic climate, where resources are limited and the ever-changing operational environment of the housing sector, consumer regulations and TSM’s, there is a much greater emphasis across Midland Heart to collect reliable, robust, and insightful tenant satisfaction data to measure the performance of services and contractors across Midland Heart’s core functions.
| Supplier | Identifier | Award Value | Lots Won | Cross-References |
|---|---|---|---|---|
| MEL Research | 03000946 | - | 1 lot Lot 1 | MP LINK Debbie Abrahams— Employment and earnings |
This procurement was divided into 1 lots, each awarded separately. 4 bids were received in total.
| Lot | Value | Bids Received | Awarded To | Status |
|---|---|---|---|---|
| Lot 1 1,080 days (≈3 yrs) | £500,000 initial term | 4 | MEL Research | active |
Weightings from the notice.
Government spending data: This supplier has received £584,699 in 48 payments (over £25k) from Greater Manchester Combined Authority, ORR, North Wales Police, Lancashire Constabulary, NHS England and 4 more public bodies (2015-02-03 to 2026-01-27). View full payment history →
Published by the buyer on this notice. Details change and are not updated here.