CivTech 9.7 - How can technology help increase access to public services and products by making use of the trusted relationships people already have?

Identity verification is fragmented, with diverse practices across the Scottish public sector. ScotAccount aims to standardise this, combining biometric checks and knowledge-based verification to establish identities in line with GPG 45. We know that people without recognised ID documents and limited interactions with public and private services face difficulties in verifying their identity, which means they can encounter issues around accessing online services.

We wish to develop identity verification that uses vouching, so that trusted relationships can help confirm someone's identity. While not fully developed digitally, vouching leverages existing relationships and has the potential to improve access to government services. A solution will need to respect dignity and human rights, information rights, using cultural, community and place-based relationships.

Please visit our website for information on CivTech and how to get involved: https://www.civtech.scot/how-to-apply-civtech-9 https://www.civtech.scot/civtech-9-challenge-7-increase-access-to-public-services-via-existing-relationships

Lots

This procurement was divided into 1 lots, each awarded separately. 13 bids were received in total.

Government spending data: This supplier has received £500,000 in 10 payments (over £25k) from Scottish Government, Greater London Authority (2023-03-15 to 2025-03-26). View full payment history →

Buyer contact

Buyer website

https://www.publiccontractsscotland.gov.uk

Published by the buyer on this notice. Check the original notice — details change and are not updated here.