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As part of our commitment to collecting unrecovered debt, we have redesigned our customer debt journey focusing on delivering "right customer, right treatment path" and ensuring our financially vulnerable customers are supported at all stages of the journey.
We intend to outsource our unrecovered water debt, provided mainly on a commission basis with some specific customer outcomes chargeable on a fee structure. Both collect and trace solutions are required within various parts of the portfolio.
Litigation and field services will also be required at the later stages of the process, where any unrecovered debts will be assessed and selected depending on their suitability.
With the cost of living rising, we recognise the importance of collecting debt in a socially responsible manner and as result we are seeking partners who are committed in supporting our customers on this journey while helping Thames Water achieve our goals.
We are offering a 3-year contract with the ability to extend up to an additional 2. Field service will be offered at an initial 1-year contract. After year 1 there's a potential for this to be brought inline with the with other contracts mimicking their contract terms.
| Supplier | Identifier | Award Value | Lots Won | Cross-References |
|---|---|---|---|---|
| 1st Locate UK Limited | 03702599 | - | 1 lot Placement 1 - Active and Final including trace and collect | - |
| Advantis Credit Limited | 05223252 | - | 1 lot Placement 2 - Active and Final | - |
| Arvato Financial Solutions Limited | SC223606 | - | 1 lot Placement 1 - Active and Final including trace and collect | - |
| BPO Collections Ltd | SC295285 | - | 1 lot Placement 2 - Active and Final | - |
| Moorcroft Debt Recovery Limited | 01703704 | - | 1 lot Placement 1 - Active and Final including trace and collect | - |
| Moriarty Law Limited | 08432710 | - | 1 lot Placement 3 - Litigation - Active and Final | - |
| Resolvecall Ltd | SC127277 | - | 1 lot Placement 4 - Field Services - Visit and Call Handling | - |
| UK Search Limited | 05321310 | - | 1 lot Placement 2 - Active and Final | - |
This procurement was divided into 4 lots, each awarded separately.
| Lot | Value | Awarded To | Status |
|---|---|---|---|
| Lot 1 Placement 1 - Active and Final including trace and collect 1,800 days (≈4.9 yrs) | - | active | |
| Lot 2 Placement 2 - Active and Final 1,800 days (≈4.9 yrs) | - | active | |
| Lot 3 Placement 3 - Litigation - Active and Final 1,800 days (≈4.9 yrs) | - | active | |
| Lot 4 Placement 4 - Field Services - Visit and Call Handling 1,800 days (≈4.9 yrs) | - | active |
Government spending data: These suppliers have received £8,292,274 in 403 payments (over £25k) from HMRC, Department for Transport, Legal Aid Agency, Forestry Commission GPC, MoJ GPC and 1 more public bodies (2012-05-04 to 2026-02-20).
Published by the buyer on this notice. Check the original notice — details change and are not updated here.