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The Riverside Group (TRG) are seeking to procure a strategic Customer Relationship and Case Management (CRCM) solution for use in effectively supporting operational delivery of care and support to customers nationwide.The procurement documentation provides details concerning:•The aims, objectives and expected benefits associated with the CRCM solution•The current state systems landscape in Riverside Care and Support (RCS)•A high-level target CRCM solution vision which includes:oCapabilities and processes it is expected that the CRCM solution will enable – see Document B: Appendix 1 Capability and Process LifecycleoA comprehensive set of functional and non-functional requirements to include details of target CRCM solution users – see Document B: Appendix 2Please the procurement documentation available at https://in-tendhost.co.uk/theriversidegroup/aspx/Home
| Supplier | Identifier | Award Value | Lots Won | Cross-References |
|---|---|---|---|---|
| Homeless Link | Charity Commission: 1089173 Companies House: 04313826 | ~£1,500,000 estimated from lot values | 1 lot Lot 1 | - |
This procurement was divided into 1 lots, each awarded separately. 4 bids were received in total.
| Lot | Value | Bids Received | Awarded To | Status |
|---|---|---|---|---|
| Lot 1 Oct 2023 – Oct 2028 | £1,500,000 £1,503,383 initial term | 4 | Homeless Link | active |
Weightings from the notice.
Government spending data: This supplier has received £25,810,266 in 193 payments (over £25k) from MHCLG, DLUHC, Greater London Authority, Department of Health and Social Care, Greater Manchester Combined Authority and 2 more public bodies (2010-04-27 to 2026-05-05). View full payment history →
Published by the buyer on this notice. Check the original notice — details change and are not updated here.