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User Services for Emergency Services Network (ESN) | UKGovscan
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AWARDEDProcurement notice · Secretary of State for the Home DepartmentRef ocds-h6vhtk-037300
User Services for Emergency Services Network (ESN)
This Award Notice relates to the award of a contract the provision of User Services (US) , a managed service to be provided to the 3 Emergency Services (Police, Fire and Rescue and Ambulance) ("3ES") and other future users.
This procurement was divided into 1 lots, each awarded separately. 2 bids were received in total.
Lots
1
Initial Term Value
£1,362,000,000
Value with Extensions
£895,000,000
Bids Received
2
Bids per Lot
2
Lot
Value
Bids Received
Awarded To
Status
Lot 1
3,480 days (≈9.5 yrs)
£895,000,000
£1,362,000,000 initial term
2
IBM United Kingdom Limited
active
Data note: the source feed marks these lots as cancelled even though their awards are active — an inconsistency in the published notice. The award status is shown above.
Award criteria
Weightings from the notice.
Price
Government spending data: This supplier has received £3,551,223,776 in 12,626 payments (over £25k) from Home Office, Department for Work and Pensions, Department for Transport, Scottish Government, NHSBSA and 42 more public bodies (2010-08-02 to 2026-07-29). View full payment history →
Key Dates
Published
14 January 2025
Tender Open
-
Tender Deadline
19 June 2023
Award Date
-
Contract Signed
16 December 2024
Contract Start
-
Contract End
-
Procurement Details
Method
Selective — suppliers are shortlisted first
Method Details
Competitive dialogue
Route to market
Restricted or negotiated
Main category
Services
Category
Telecommunications equipment and supplies
Delivery location
UK
Open under
WTO Government Procurement Agreement
Buyer Reference
C18116
Legal Basis
Public Contracts Regulations 2015 (EU Directive 2014/24)
CPV Codes
64200000 – Telecommunications services; 32500000 – Telecommunications equipment and supplies; 32522000 – Telecommunications equipment; 32523000 – Telecommunications facilities; 32524000 – Telecommunications system; 45232332 – Ancillary works for telecommunications; 48200000 – Networking, Internet and intranet software package; 48444100 – Billing system; 50312300 – Maintenance and repair of data network equipment; 50312600 – Maintenance and repair of information technology equipment; 50324100 – System maintenance services; 50330000 – Maintenance services of telecommunications equipment; 50334400 – Communications system maintenance services; 64212000 – Mobile-telephone services; 64225000 – Air-to-ground telecommunications services; 71243000 – Draft plans (systems and integration); 72000000 – IT services: consulting, software development, Internet and support; 72246000 – Systems consultancy services; 72253000 – Helpdesk and support services; 72253100 – Helpdesk services; 72253200 – Systems support services; 72254000 – Software testing; 72254100 – Systems testing services; 72260000 – Software-related services; 72261000 – Software support services; 72262000 – Software development services; 72267200 – Repair of information technology software; 72268000 – Software supply services; 72315000 – Data network management and support services; 72318000 – Data transmission services; 72322000 – Data management services; 72400000 – Internet services; 79342300 – Customer services; 79512000 – Call centre; 79940000 – Collection agency services; 79980000 – Subscription services; 79990000 – Miscellaneous business-related services; 80511000 – Staff training services; 92210000 – Radio services; 92217000 – General Mobile Radio Services/Family Radio Services (GMRS/FRS); 92312212 – Services related to the preparation of training manuals; 98110000 – Services furnished by business, professional and specialist organisations