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South West Water's "Customer Led Intelligent Operations" (CLIO) programme objectives include maximising the customer experience, developing our people and our business. We aim to achieve these by improving our communication channels, improving the accuracy and timeliness of information, and adopting best practice techniques across all aspects of our operations.
The first phase of CLIO requires a 'Mobile Workforce and Job Management System' (WFM) to replace the current ageing systems. The new solution is expected to provide a far greater scope than the current WFM systems.
The requirements of the WFM is split into 3 Lots:
Lot 1 - Software
Lot 2 - System Integration
Lot 3 - Business Implementation / Change Management
No supplier information available.
This procurement was divided into 3 lots, each awarded separately.
| Lot | Value | Status |
|---|---|---|
| Lot 1 Software 2,880 days (≈7.9 yrs) | - | active |
| Lot 2 System Implementation 2,880 days (≈7.9 yrs) | - | active |
| Lot 3 Business Implementation 2,880 days (≈7.9 yrs) | - | active |
Published by the buyer on this notice. Check the original notice — details change and are not updated here.