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Patient Carer Online Feedback Service | UKGovscan
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AWARDEDProcurement notice · The Common Services Agency (more commonly known as Public Services Delivery Scotland) (PSD Scotland)Ref ocds-h6vhtk-02ffe4
NHS NSS is acting on behalf of The Scottish Government Planning and Quality Division in procuring the appropriate technology and services to provide a Patient/Carer feedback website for NHS Scotland.
Office 5/15, Stirling University Innovation Park, Stirling, FK9 4NF, United Kingdom
Taken from this notice, not from Companies House. Check the original notice — details change and are not updated here.
Lots
This procurement was divided into 1 lots, each awarded separately. 4 bids were received in total.
Lots
1
Initial Term Value
£1,800,000
Value with Extensions
£900,000
Bids Received
4
Bids per Lot
1–3
Limited competition: at least one lot received only a single bid.
Lot
Value
Bids Received
Awarded To
Status
Lot 1
1,440 days (≈3.9 yrs)
£900,000
£1,800,000 initial term
3
Care Opinion (Scotland) Limited
active
Data note: the source feed marks these lots as cancelled even though their awards are active — an inconsistency in the published notice. The award status is shown above.
Award criteria
Weightings from the notice.
The Service20%
Training and support10%
Moderation12%
Reports12%
Accessibility9%
Mandatory Knowledge and Experience12%
Engagement5%
Acceptance & Testing5%
Price15%
Key Dates
Published
8 May 2026
Tender Open
-
Tender Deadline
14 January 2022
Award Date
-
Contract Signed
1 April 2022
Contract Start
-
Contract End
-
Procurement Details
Method
Open — any supplier may bid
Method Details
Open procedure
Route to market
Open competition
Main category
Services
Category
IT services: consulting, software development, Internet and support
Delivery location
UKM
Open under
WTO Government Procurement Agreement
Buyer Reference
NP506626
Legal Basis
Public Contracts Regulations 2015 (EU Directive 2014/24)
CPV Codes
72000000 – IT services: consulting, software development, Internet and support