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Contract was awarded via G-Cloud 14.
Customer Feedback system to handle Information Requests and Complaints handling. Enabling the council to collate information relating to cases in one place and to have a robust audit trail, showing the progress of cases and the time taken to complete responses.
The system encompassed the following types of feedback:
•Customer Feedback - Comments, Complaints and Compliments
•Local Ombudsman Complaints
•Member Complaints
•Freedom of Information Requests
•Subject Access Requests
•Environmental Information Regulations complaints
The initial contract term is for 2 Years with a possible 1 Year extension.
| Supplier | Identifier | Award Value | Cross-References |
|---|---|---|---|
| CIVICA UK LIMITED | 01628868 | £157,625 | - |
Government spending data: This supplier has received £110,476,616 in 2,461 payments (over £25k) from Department for Transport, Home Office, Ministry of Defence, DEFRA, Metropolitan Police and 71 more public bodies (2012-04-18 to 2026-06-16). View full payment history →