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The Authority looks to procure a one-off survey on customer satisfaction, with a view to instituting regular surveys in due course. The overall objective is for the Authority to gain statistically robust insight into customers' satisfaction levels with its services. These insights will need to be of sufficient statistical quality to support decisions on where and how to invest finite resources in developing the customer experience.
Additional information:
The tender documentation is free to access on the following link.
https://in-tendhost.co.uk/eastsuffolk
Is a Recurrent Procurement Type? : No
No supplier information available.