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Contract for the provision of IBCA Digital Service Management Tooling — Cabinet Office | UKGovscan

IN DELIVERYProcurement notice · Cabinet OfficeRef ocds-b5fd17-f3391a59-3cfb-4217-9bdc-601dadab9fc9

Contract for the provision of IBCA Digital Service Management Tooling

Save Track Track buyer

Published

22 Dec 2025

Awarded

14 Dec 2025

In delivery

now

Expires

14 Dec 2028

Total Awarded

£279,081

Contract Term

3 years

15 Dec 2025 – 14 Dec 2028

Supplier

Freshworks Inc.

Procurement

Call-off from a framework agreement

Selective — suppliers are shortlisted first

Source

Contracts Finder

View original notice

Description

Provision of IBCA wide ITSM tool, adopted across all technical and specialist resolver teams as well as end users where appropriate.

Buyer

Organisation: Cabinet Office
Buyer ID: GB-SRS-sid4gov.cabinetoffice.gov.uk/3A4AmUm4
Local Authority Code: –
Address: 70 Whitehall, LONDON, SW1A2AS, England

Supplier

Supplier	Identifier	Award Value	Cross-References
Freshworks Inc.	-	£279,081	-

Key Dates

Published: 22 December 2025
Tender Open: -
Tender Deadline: 17 November 2025
Award Date: 14 December 2025
Contract Start: 15 December 2025
Contract End: 14 December 2028

Procurement Details

Method: Selective — suppliers are shortlisted first
Method Details: Call-off from a framework agreement
Route to market: Bought through a framework
Main category: Services
Category: –
Buyer Reference: Infected Blood Compensation Authority (IBCA) /P11660
CPV Codes: 72000000 – IT services: consulting, software development, Internet and support

Tender Documents

Awarded contract notice on Contracts Finder → — Award notice
Contract signed →

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