Positive Lives Services for NHS Shropshire, Telford and Wrekin Integrated Care Board

The objectives of the service are to:

• Identify those at greatest risk of frequent A&E attendance, non-elective admissions, callers to NHS 111 and 999;
• Proactively work with a rolling cohort of frequent users of emergency care services using a truly personalised and holistic approach including coaching and signposting to commissioned and independent services;
• Provide support to other providers by empowering patients to take ownership of their health and wellbeing whilst decreasing their dependency upon emergency care services;
• Create strong working relationships with community health, social care, mental health and other associated services to manage patients in a true patient-centred way through integrated working;
• Providing a service driven by quality with positive human outcomes observed;
• Improving communication and partnership working between those involved in service user care;
• Assist other providers to identify patterns and 'causal factors' which trigger relapse behaviours in former frequent users of emergency services in order to shape future commissioning of service and/or demand/capacity planning;
• Reducing A&E attendances, avoidable non-elective admissions and calls to NHS 111 and 999;
• Empower patients to self-manage to improve their quality of life;
• Drive equality and patient voice.