UX Support for SPM

A partner has been appointed to help Post Office progress UX and UI in its development of a new platform, known as New Branch IT (NBIT), the development of which is being led by Post Office with support from a number of external suppliers.

The partner was appointed following a tender under Post Offices own Digital Capabilties Framework, Lot 1, Experience Design

The contract is provide assistance with the following:

UX/UI Design

Purpose:

To review the current designs and finalise the design system for all development teams to utilise

To work with the virtual product teams to turn requirements into usable designs and unblock any UX/UI issues

To ensure consistency across all journeys and designs

Figma development

Purpose:

To build and maintain prototypes in Figma

To own all designs in Figma and ensure the component library is up to date and sharable with development teams

To provide usable Figma files to developers and product owners to enable them to progress build.

UX Testing /Research:

Purpose:

To design and undertake the testing methodology of the new system, using the outputs to feedback into the design

To build out basic personas for testing purposes

To engage with Post Masters throughout

Additional information: Call-off from Post Offices own Digital Capabilities framework, Lot 1, Experience Design following tender within it.

Government spending data: This supplier has received £2,333,056,649 in 12,713 payments (over £25k) from HMRC, Department for Work and Pensions, Home Office, NHS England, Metropolitan Police and 34 more public bodies (2010-04-01 to 2026-08-04). View full payment history →

Tender Documents

• Awarded contract notice on Contracts Finder → — Award notice