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A review of best practice in complaints handling procedures and guidance | UKGovscan

ENDEDProcurement notice · OFFICE OF RAIL AND ROADRef ocds-b5fd17-e04743cd-4b8f-4208-b997-044e6e6cc36f

A review of best practice in complaints handling procedures and guidance

Save Track Track buyer

Published

22 Feb 2021

Awarded

23 Oct 2020

Started

26 Oct 2020

Ended

1 Jul 2021

Total Awarded

£19,500

Contract Term

8 months

26 Oct 2020 – 1 Jul 2021

Supplier

Queen Margaret University

Procurement

Single tender action (below threshold)

Direct award — no competition

Source

Contracts Finder

View original notice

Description

A review of best practice in complaints handling procedures and guidance

Buyer

Organisation: OFFICE OF RAIL AND ROAD
Buyer ID: GB-GOR-D1117
Local Authority Code: –
Address: 25 Cabot Square, London, E14 4QZ, England

Supplier

Supplier	Identifier	Award Value	Cross-References
Queen Margaret University	-	£19,500	-

Key Dates

Published: 22 February 2021
Tender Open: -
Tender Deadline: 19 October 2020
Award Date: 23 October 2020
Contract Start: 26 October 2020
Contract End: 1 July 2021

Procurement Details

Method: Direct award — no competition
Method Details: Single tender action (below threshold)
Route to market: Direct award
Main category: Services
Category: –
Delivery location: London
Buyer Reference: ORR/ST/20-36
CPV Codes: 79313000 – Performance review services

Tender Documents

Awarded contract notice on Contracts Finder → — Award notice
Contract signed →
Contract signed →

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