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BEIS intends to award a contract to CTSI to continue delivery of ODR from July 2019 to December 2020. The ODR contact point is a phone and online information and support service to assist parties in disputes about online purchases submitted via a Europe-wide ODR platform. The contract covers the cost of running the service only.
ODR facilitates communication between parties in a dispute and a relevant ADR entity. This includes, but is not limited to: assisting consumers submitting a complaint via the platform with completion of relevant documentation; providing the parties and relevant ADR entities with consumer rights information relating to sales and service contracts applying in the Member State hosting the ODR adviser; providing information on the functioning of the platform; providing explanations of the operational rules and processes applied by the relevant ADR entities; and informing the consumer of other means of redress available if a dispute is not resolved through ODR.
| Supplier | Identifier | Award Value | Cross-References |
|---|---|---|---|
| Chartered Trading Standards Institute | RC000879 | £148,869 | - |
Government spending data: This supplier has received £34,713,806 in 179 payments (over £25k) from DBT, BEIS, Food Standards Agency, DCMS, Department of Health and Social Care and 2 more public bodies (2017-01-11 to 2026-07-28). View full payment history →