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Omnichannel Project Vision
We are seeking a tier 1 cloud-based, scalable communication technology solution to enhance our services and improve the lives of our residents.
Our goal is to create a seamless and efficient customer experience, powered by innovative technology solutions and an effective mix of channels.
To achieve our vision, we seek a robust, scalable, and flexible omnichannel solution and an experienced delivery & support partner that will enable us to:
⢠Unify Customer Interactions: Provide a consistent and seamless customer experience across channels, including voice, email, chat, and digital self-service.
⢠Optimise Operations: Streamline processes and improve agent productivity through advanced workforce management, automation tools, and integration with our Microsoft Dynamics 365 solution.
⢠Empower Agents: Equip agents with the tools and information they need to deliver exceptional customer service.
⢠Leverage Data Insights: Utilise data analytics to gain valuable insights into customer behaviour and operational performance.
⢠Future-Proof Our Technology: Select a solution that is adaptable to evolving technologies and industry trends.
| Supplier | Identifier | Award Value | Cross-References |
|---|---|---|---|
| Sabio Ltd | 03644452 | £2,100,000 | - |
Government spending data: This supplier has received £5,762,753 in 58 payments (over £25k) from Department for Work and Pensions, Greater Manchester Police, London Ambulance Service NHS Trust, Devon & Cornwall Police, South Yorkshire Police (2021-01-21 to 2026-06-30). View full payment history →