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Utilised CCS framework- Network Services 2-RM3808
Award published for transparency.
The Agency solution encompasses all of the features below:
New back office telephony solution (Handsets, voicemail)
Replacement of existing contact centre technologies such as WFM, Speech Analytics, telephony, digital channels and chat bots
'Drag and drop' style IVR administration for ease and speed of use
Scalable cloud solution, pay for what we use
Regular product releases and use of the latest product version
Ability to develop and administer the solution in-house
Suite of new technologies for the Agency:
Digital Signage
Customer Satisfaction Surveys
IVR Bots
Quality Monitoring
Text Analytics
Natural Voice IVRs
This contract has been awarded for a duration of 5 years with the option to extend for a further 1+1 year.
| Supplier | Identifier | Award Value | Cross-References |
|---|---|---|---|
| WAVENET LIMITED | 03919664 | £17,919,398 | - |
Government spending data: This supplier has received £52,126,744 in 480 payments (over £25k) from Department for Transport, NHS England, Home Office, London Ambulance Service NHS Trust, Worcestershire Acute Hospitals NHS Trust and 13 more public bodies (2016-05-16 to 2026-07-16). View full payment history →