The provision of Payment and Merchant Acquring Services

Bristol City Council sought a comprehensive income payment solution including a payment service provider (PSP) and Merchant Acquirer (MA). At Bristol City Council we have a desire to rationalise our contractual and technological landscape. We have some other payment systems that which we would potentially replace with the new solution when they reach end of contract. These include Merchant Acquirer services for car parks, library kiosks and face to face payments in our customer service point. The system must be able to be scalable in order to take on these and possibly other additional payment types, at later dates during the life of the contract.

The core of the PSP solution will provide the following payment services allowing citizens to pay for a wide variety of Council products, bills, fines and services:

• automated telephone payment service,
• voice telephone payment service,
• online payments digital service,
• direct debits managed service,
• paperless direct debit mandate digital service,
• card payment processing including Merchant Acquirer,
• chip and pin payments service.

Government spending data: This supplier has received £110,476,616 in 2,461 payments (over £25k) from Department for Transport, Home Office, Ministry of Defence, DEFRA, Metropolitan Police and 71 more public bodies (2012-04-18 to 2026-06-16). View full payment history →

Tender Documents

• Awarded contract notice on Contracts Finder → — Award notice
• Advert → — Tender notice