GMCA 864.1 Extension of final milestone of Victims Gateway Project & Managed Service of Victims Gateway

Milestone extension:\r

The Victims Gateway project ambition is to develop a digital solution that transforms the way victims and survivors' access, engage, and interact with victim services across Greater Manchester in a way that reflects the journey of a victim, and enables better use of data to inform decision-making. \r

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This digital solution will put the needs of victims front and centre, allowing them to track and manage their own service journey, as well as access services at a time convenient to them, with the flexibility to engage and re-engage over time as their needs change. \r

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In addition to managing their own service journey, they will also be able to access helpful resources under the form of materials and the option to ask experts for information. \r

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UBDS Digital are the digital supplier building the gateway and will provide a managed service for 12 months following the gateway going live.\r

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Managed Service:\r

6 months: full management of Victims Gateway (technical and web content).\r

• Service Desk support\r

• Bank of Developer days\r

• Updating web content \r

• Knowledge sharing with GMCA staff\r

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6 months: reduced management of Victims Gateway (transition of technical and web content management to GMCA).\r

• Service Desk support\r

• Bank of Developer days\r

• Updating web content \r

• Knowledge sharing with GMCA staff

Government spending data: This supplier has received £50,660,515 in 614 payments (over £25k) from Department for Work and Pensions, DEFRA, MHCLG, Department for Education, DLUHC and 10 more public bodies (2017-02-14 to 2026-06-30). View full payment history →

Tender Documents

• Awarded contract notice on Contracts Finder → — Award notice
• Awarded contract notice on Contracts Finder → — Award notice