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12 month Service Level Agreement with supplier to maintain a product, including option to purchase development support through additional service days.
To provide a Service Level Agreement to support the Insight Led Council platform:
⢠Ongoing daily monitoring of ILC overnight solution (including alerting re: job failures / performing any default procedural corrective actions)
⢠Minor corrective ILC changes to ILC solution / minor defects
⢠Knowledge transfer & Training
⢠Data retention and Archiving
⢠To provide service pack days to support with change requests or project work to develop the product.
| Supplier | Identifier | Award Value | Cross-References |
|---|---|---|---|
| EMBRACENT LIMITED | 09920398 | £43,200 | - |