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This procurement will consist of two packages.
The Customer Contact and Operations package will procure a strategic supplier of managed services to support, deliver and integrate contact centre services, including the provision of Assisted Digital capabilities, supporting customers through digital self-service and customer journeys to perform on their behalf when needed to support vulnerable and digitally excluded customers.
The Core Banking, Payment and Reporting package will will procure a strategic supplier of managed services to deliver and integrate core banking services and systems of record, including: customer accounts and account lifecycle management; pooled accounts; payment verification and transaction processing; interest calculations and capitalisation; statement generation; product development and lifecycle management; general ledger and product accounting; fraud detection and monitoring; account and customer management information; insight capabilities; reporting and knowledge management; and Open Banking.
| Supplier | Identifier | Award Value | Cross-References |
|---|---|---|---|
| Sopra Steria Limited | 04077975 | £275,959,714 | LOBBYIST Hanbury Strategy and Communications Limited (1 quarter) |
Government spending data: This supplier has received £732,596,610 in 3,669 payments (over £25k) from Home Office, Ministry of Defence, Scottish Government, Department for Transport, Metropolitan Police and 26 more public bodies (2015-02-02 to 2026-07-31). View full payment history →