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Zendesk Licences (2025) — Government Digital Service | UKGovscan

IN DELIVERYProcurement notice · Government Digital ServiceRef ocds-b5fd17-c0226377-d50a-4299-9210-0d17a1291f87

Zendesk Licences (2025)

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Published

15 Jul 2025

Awarded

18 Jun 2025

In delivery

now

Expires

30 Jun 2027

Total Awarded

£1,098,879

Contract Term

2 years

1 Jul 2025 – 30 Jun 2027

Supplier

Zendesk, Inc.

Procurement

Call-off from a framework agreement

Selective — suppliers are shortlisted first

Source

Contracts Finder

View original notice

Description

To provide Zendesk licences to Government Digital Service (GDS).

Zendesk is a user support software product used across GDS to allow staff to provide support to public and government users of products owned by GDS.

Buyer

Organisation: Government Digital Service
Buyer ID: GB-GOR-OT1056
Local Authority Code: –
Address: The Whitechapel Building, 10 Whitechapel High Street, London, E1 8QS, England

Supplier

Supplier	Identifier	Award Value	Cross-References
Zendesk, Inc.	-	£1,098,879	-

Key Dates

Published: 15 July 2025
Tender Open: -
Tender Deadline: 13 May 2025
Award Date: 18 June 2025
Contract Start: 1 July 2025
Contract End: 30 June 2027

Procurement Details

Method: Selective — suppliers are shortlisted first
Method Details: Call-off from a framework agreement
Route to market: Bought through a framework
Main category: Services
Category: –
Buyer Reference: WP2266
CPV Codes: 72000000 – IT services: consulting, software development, Internet and support

Tender Documents

Awarded contract notice on Contracts Finder → — Award notice

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