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CO0169 Contact Centre and Telephony Services — Essex County Council | UKGovscan

IN DELIVERYProcurement notice · Essex County CouncilRef ocds-b5fd17-bd6b8ead-dd4d-4fea-af9e-bfba5aa4975f

CO0169 Contact Centre and Telephony Services

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Published

24 May 2023

Awarded

21 Feb 2023

In delivery

now

Expires

21 Feb 2028

Total Awarded

£2,840,053

Published Estimate

£3,126,000

Contract Term

5 years

22 Feb 2023 – 21 Feb 2028

Supplier

Daisy Corporate Services Trading Limited

Company 02888250

Procurement

Other -

Source

Contracts Finder

View original notice

Description

MS-certified, cloud-based, CCaaS (Contact Centre as a Service) solution for ECC's main contact centre (Contact Essex) and other contact centre instances.\r

Inbound and outbound telephony calls via MS Teams (call charges).

Buyer

Organisation: Essex County Council
Buyer ID: GB-CFS-145188
Local Authority Code: E10000012
Address: County Hall, Market Road, Chelmsford, CM1 1QH, England
Website: https://www.essex.gov.uk/

Supplier

Supplier	Identifier	Award Value	Cross-References
Daisy Corporate Services Trading Limited	02888250	£2,840,053	-

Government spending data: This supplier has received £14,425,489 in 350 payments (over £25k) from Department for Transport, Department for Education, Metropolitan Police, Black Country Healthcare NHS Foundation Trust, London Ambulance Service NHS Trust and 13 more public bodies (2012-07-03 to 2025-04-09). View full payment history →

Key Dates

Published: 24 May 2023
Tender Open: -
Tender Deadline: 14 November 2022
Award Date: 21 February 2023
Contract Start: 22 February 2023
Contract End: 21 February 2028

Procurement Details

Method: –
Method Details: Other -
Main category: Services
Category: –
Delivery location: England
Buyer Reference: ECC001-DN633412-22391684
CPV Codes: 32000000 – Radio, television, communication, telecommunication and related equipment

Tender Documents

Awarded contract notice on Contracts Finder → — Award notice

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