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MTVH desires to have a proactive relationship with the supplier, ensuring a timely, effective, and accurate service. Monitoring the performance of the supplier and assessing the health of the working relationship are key requirements, with a twofold purpose: â¢To ensure that the supplier is meeting the performance criteria, e.g., the service levels and quality, defined in the contract â¢To develop a collaborative approach when identifying service improvement opportunities that benefit our residents Account management is therefore valued very highly. Some requirements for MTVH of this include: â¢A dedicated account manager operating as a single point of contact for MTVH, who will allocate work out proactively across the various teams within their organisation â¢Team charts provided to MTVH, so we are aware of the different teams and their members across, e.g., Stock Condition, roof drone surveys etc. â¢A dedicated telephone line for Stock Condition surveys â¢Ensure the use of mobile devices i
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