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Atos processes death claims on behalf of NS&I. This involves assessing claims for funds submitted by or on behalf of beneficiaries after the death of an NS&I customer. Simple claims are handled in Chennai; complex claims are referred to a team in the UK.
The objective of this review is to assess the design and effectiveness of Atos' controls operating in this process.
The main areas to cover are:
⢠Atos' UK based controls over the death claim process in Chennai
⢠Court Funds Office death claims
⢠Robotic chat automation and the development of this project
⢠Application and removal of blocker markers on customer profiles
⢠Automated blanket tracing of customers' connected product holdings
The review will not cover:
⢠Blanket tracing of lost/dormant customers
⢠Payment processes
⢠Testing of death claim handling or call sampling.
Risks:
⢠Fraudulent claims are not identified;
⢠Delays in processing claims lead to complaints
⢠Errors in processing claims lead to complaints and financial loss.
⢠Blockers, markers and account information are incorrectly applied to deceased customer profiles.
This contract is Framework further competition via Lot 1 of Crown Commercial Service Framework RM6188, 'Audit and Assurance Services'.
| Supplier | Identifier | Award Value | Cross-References |
|---|---|---|---|
| Guidehouse Europe Ltd | 11378449 | ~£0 estimated from lot values | - |
Government spending data: This supplier has received £1,206,674 in 22 payments (over £25k) from DESNZ, UKRI, BEIS, Department for Transport, Ofgem and 1 more public bodies (2022-09-01 to 2025-05-22). View full payment history →