TC069 - Information Communications Technology (ICT) Managed Services Provision

The Borough Council of Bolton ("the Authority") is prepared to receive proposals for a fully ICT Managed Service Provision (the "Services") which will be subject to the tender information enclosed. The Authority is seeking a cost effective, value for money, innovative service provider to meet both the existing and future ICT needs of each of the aforementioned and to achieve service improvements and cost savings. The Authority currently operates an outsourced service.

The ICT services required by the Authority may include, but not be limited to:

• Service Management
• Communications
• IT Configuration
• Business Continuity and Disaster Recovery (BCDR)
• Collaboration & Email
• End User Device Support
• Management Reporting
• Firewall and Network
• Security
• Servers & Appliances (on-premise, hybrid, cloud)
• Service Desk
• Audit
• Service Requests
• Third Party Management
• Application Development
• Application Delivery
• Application Support
• Business Intelligence / Digital Data Warehouse
• Data Transfer
• Database Administration (DBA)
• Agile Working Support Services
• Inventory Control, Asset Management and Procurement
• Project Programme Management
• Telephony
• Training
• Cabling
• Videos, Hybrid Meetings, Broadcast and Streaming
• Mobile Telephony and Connectivity Management
• Managed Print Service

Additional Services - to be considered

• Automation Software
• Artificial Intelligence Software
• Business Analysis
• Internet of Things (IOT)
• Oracle E-Business
• Schools

There will be an Open Session that Tenderers can attend during the advertisement of the RtP. The Open Session will be held on Thursday 11 November 2021, 2pm for approximately 60-90 minutes, via MS Teams; to attend the Open Session, please send a message via The Chest, after which the details, including the MS Teams invite, will be forwarded to you. The Open Session will cover an overview of Bolton and its ICT requirements. The cut-off date to request attendance to the Open Session is Tuesday 9 November 2021, close of play. The Authority will publish a list of FAQ's and responses on The Chest following the Open Session.

Additional information:

The Contracts Finder limits the number of CPV codes that can be chosen, however the tender advertised on the Council's e-tendering portal, The Chest, is linked to all of the following CPV codes -

30000000 Office and computing machinery, equipment and supplies except furniture and software packages

45314000 Installation of telecommunications equipment

48000000 Software package and information systems

50300000 Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment

51611100 Hardware installation services

51612000 Installation services of information-processing equipment

64200000 Telecommunications services

72000000 IT services: consulting, software development, Internet and support

79800000 Printing and related services

Tender Documents

• Opportunity notice on Contracts Finder → — Tender notice
• Link to advert on The Chest →