Follow @UKGovscan on X for updates and inquiries

UKGovscanBETA

BETAThis is a new independent transparency project, not an official government website. The data is sourced from public registers and may contain errors, so always verify against the official source. If you find a problem, please report it here.

Loading contract…

The Provision of Service Delivery and Operation Contact Centre Performance | UKGovscan

ENDEDProcurement notice · Department of Health and Social Care : Department of Health and Social CareRef ocds-b5fd17-b2df3425-b1da-49c5-82ae-08d2dd58e6ce

The Provision of Service Delivery and Operation Contact Centre Performance

Save Track Track buyer

Published

10 Feb 2021

Awarded

17 Nov 2020

Started

17 Nov 2020

Ended

14 Dec 2020

Total Awarded

£183,350

Contract Term

27 days

17 Nov 2020 – 14 Dec 2020

Supplier

EMBER GROUP LIMITED

Company 06786292

Procurement

Call-off from a framework agreement

Selective — suppliers are shortlisted first

Source

Contracts Finder

View original notice

Description

Notice published for transparency.

The Provision of Track and Trace Service Delivery and Operations - Contact Centre Performance.

Supplier to offer specific insights into the continuous improvement of contact centre services.

Buyer

Organisation: Department of Health and Social Care : Department of Health and Social Care
Buyer ID: GB-CFS-147078
Local Authority Code: –
Address: Floor 9, The Capital Building, Old Hall Street, Liverpool, L3 9PP, England
Website: https://www.crowncommercial.gov.uk/

Supplier

Supplier	Identifier	Award Value	Cross-References
EMBER GROUP LIMITED	06786292	£183,350	-

Government spending data: This supplier has received £2,351,077 in 51 payments (over £25k) from Department of Health and Social Care (2021-03-15 to 2021-09-30). View full payment history →

Key Dates

Published: 10 February 2021
Tender Open: -
Tender Deadline: 16 November 2020
Award Date: 17 November 2020
Contract Start: 17 November 2020
Contract End: 14 December 2020

Procurement Details

Method: Selective — suppliers are shortlisted first
Method Details: Call-off from a framework agreement
Route to market: Bought through a framework
Main category: Services
Category: –
Buyer Reference: CCCC20B94
CPV Codes: 79411000 – General management consultancy services

Tender Documents

Awarded contract notice on Contracts Finder → — Award notice
Call Off Order Form → — Contract schedule

Loading contract…