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This is an award notice for AMCV 331 - Telecare Managed Services under the âTechnologies for Independent Living (TIL) Telecare/Telehealth - FW0126â framework, Lot 6.
Services the Supplier is to deliver:
⢠Manage the full contract, including liaising with the Customer as required
⢠Facilitate the scheduled review meetings.
⢠Deliver the referral management, installation, monitoring, de-installations, and fault processes for new telecare equipment provided by the Customer.
⢠Manage the entire system effectively by coordinating the services, providing end-to-end service delivery systems seamlessly to the end user.
The service provision will include:
⢠Installation, deinstallation, fault management of equipment and peripherals
⢠Call monitoring
⢠Disaster recovery
⢠Reprogramming (where required)
⢠Reporting
⢠Review and development of continuous improvement activities
| Supplier | Identifier | Award Value | Cross-References |
|---|---|---|---|
| Tunstall Healthcare (UK) Limited | 01332249 | £240,000 | - |